Each K9 Cleanup Inc. (hereafter “K9CU”) Client hereby agrees to the following upon acceptance of, use of or payment for our K9CU Pet Waste Removal Service:

1. STANDARDS:  K9CU and its technicians agree to provide services stated in this Agreement in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client holds harmless and expressly waives all claims against K9CU or its employees, unless arising from gross negligence on the part of K9CU.

2. AGGRESSIVE ANIMALS:  K9CU will work with friendly animals in the yard; However, we will NOT work around aggressive animals. If we cannot access your yard to complete a cleaning due to an aggressive animal, you will be notified and charged for the visit.

3. ACCESS:  Please be sure the gate/access point is free of any obstructions (i.e., lawn furniture, Snow, or ice etc.) and provides ease of access for your technician. If the gate needs to be locked, please provide a method of entry. If we cannot access your yard, you will be notified and charged for the visit.  WE WILL NOT ACCESS YOUR YARD THROUGH YOUR HOUSE - NO EXCEPTIONS.

4. *Winter Note (when snowfall exceeds 3 inches over 24hr or over 5 inches in 48hrs, or in cases where temperatures exceed -36C, service may be canceled for that week, Service will resume the following scheduled service visit.) Please help your technician by providing a shoveled path to your gate. Trying to trudge through knee deep snow, with 40lbs of waste can be quite exhausting!!

5. DOG WASTE DISPOSAL:  K9CU will bag all waste and remove and dispose up waste as per proper legislation. This is the Waste Disposal fee of $5.00 per month, no exceptions.

6. ACCESS TO WATER: K9CU may need access to water from an outdoor spigot to use sanitizing, disinfecting, and deodorizing solution while on-site at your home. The temperature must be 15 degrees or above.

7. APPOINTMENT TIMES:  K9CU will not accept time-specific requests, as we cannot guarantee specific times accurately as we don’t know how long the yard before yours may take.

8. LOCKS:  K9CU will not be responsible for any keys, or garage door openers. The client must provide a code, combination or have the gate open for us on arrival.

9. HOURS OF OPERATION:  Business and scooping hours fall between 8:00am - 5:00 pm, Monday through Friday, and services are usually completed during this time unless we are behind schedule, or our scooper has a health issue that requires a rescheduling.

10. TERMINATIONS:  K9CU reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

11. VACATIONS: Please let us know if you AND your animal will be away and would like to put your service on hold.  If your dogs will be left at home with a dog sitter in your absence, you may cancel service at no charge if the dog waste will be picked up by the sitter, but if the waste will be left for cleaning the following week at 1 ½ the weekly fee for collecting double the dog waste.

12. HOLIDAYS & WEATHER: If your scheduled service day falls on a holiday (Christmas Day) or there is dangerous weather, we may reschedule or postpone until the following Day or week.  You may choose to scoop yourself during that week with no charge by K9CU or you may leave the waste for K9CU to collect the following week at 1 ½ the weekly fee for collecting double the dog waste.

13. STAFFING OR OTHER CONFLICTS:  If K9CU is unable to complete service due to staffing or other conflicts, we will attempt to give you twenty-four (24) hour notice.  You may choose to scoop yourself during that week with no charge by K9CU or you may leave the waste for K9CU to collect the following week at 1 ½ the weekly fee for collecting double the dog waste.

14. PAYMENTS, PREPAYMENTS & LATE FEES: Payment are due upon receipt of invoice. Payments can be made by Cheque, E-transfer or credit card.  All prepayments are considered earned or to-be earned. Prepayments will be applied as an account credit to be used for future services provided by K9CU. accounts will automaticly roll in to month to month service unless we receive notice to cancel service.

NSF Cheques will result in a $50.00 NSF Fee and service suspension.

All invoices are due on receipt of invoice. we will provide a 5-day grace period. all invoices that have not been paid or arrangements have not been made we be charged a late fee of $1.00 per day. Interest will be charged at 2% Monthly and 24 % annum. A simple call or text can avoid late fees all together. ***All accounts that are 60 days delinquent will have service suspended unless arrangements have been made directly with office.

15. COLLECTIONS - METCREDIT  ***All account over 60-day delinquent will be forwarded to collections and the account holders will be responsible for all service fees related to the account. Once the account has been forwarded to the collection agency K9CU will have no further contact with the account holder with regards to the account in collections. 

ALL ACCOUNTS SENT TO COLLECTIONS WILL HAVE

 AN ADDITIONAL $50.00 SERVICE FEE ADDED.

16. CANCELLATIONS:  You may discontinue your service or change your service at any time by giving K9CU twenty-four (24) hours advanced notice. Cancellations must be received within 24 hours of scheduled visit, or you will be charged the fee for that visit.  You may choose to scoop yourself during that cancelled week with no charge by K9CU or you may leave the waste for K9CU to collect the following week at 1 ½ the weekly fee for collecting double the dog waste. A $35.00 cancellation fee is also charged for all new Initial cleanups which are cancelled without 24 hours of notice.

17. K9CU GUARANTEE:  K9CU guarantees its work and can be called for scooping touch-ups within twenty-four (24) hours after service, after which all work is final.

18. LANDSCAPING:  Though we do now offer Lawncare,  it is a separate service and is not part of dog waste removal, as such our dog waste technicians do not carry the tools for landscaping. You will be expected to turn off your grass sprinklers on the day of our service, plus maintain the length of your grass, and have leaves and other debris removed from your yard, so that we can successfully find and collect dog waste from your yard. We can’t clean what we can’t find. We will do our best! If your lawn is not maintained, we have the right to refuse service and we will not guarantee all the waste has been found.

19. CHANGES/REMINDERS:  K9CU sends Changes/reminders and or client communications via email or SMS text messaging. Text messaging and data rates may apply to messages received.

20. REPORTING CHANGES:  You agree to advise K9CU of any change in the number of dogs/pets on your premises during any given service week. If you have a visiting dog/pet that stays for more than 48 hours (2 days), you will be charged the weekly per-dog fee of two dollars ($2.50) for that animal. If you fail to report the proper number of dogs to our office within two (2) weeks of acquiring the dog/pet, we will charge an additional fee of ten dollars ($10.00) per dog/pet found/observed on your property.

21. CONSUMER REVIEWS:  We will legally prohibit and will demand removal of consumer reviews that: 1) contain confidential or private information; 2) are libelous, harassing, abusive, obscene, vulgar, sexually explicit, or are inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic; 3) are unrelated to the company’s products or services; or 4) are clearly false or misleading.

PRODUCTS & PRICING:

22. Prices and availability are subject to change without notice. However, we will have any changes on each email and invoice.

23. While K9CU strives to provide accurate product and pricing information. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, K9CU shall have the right, at its sole discretion, to either refuse or cancel any orders placed for that item or contact you for notification and instructions on such cancellation.

24. We strive to provide you with the lowest costs possible but understand that new companies pop up weekly and may be cheaper, we maintain that our company adheres to professionalism and customer satisfaction first.

25. INDEMNIFICATION:  You agree to defend, indemnify, and hold K9CU harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to any breach by you of these Terms.

26. DISCLAIMER OF WARRANTIES:  THIS SITE IS PROVIDED BY K9CU ON AN “AS IS” BASIS. K9CU MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAWS.

27. LIMITATION OF LIABILITY: BY USING THIS SITE, YOU AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES, SHALL K9CU OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SITE.

28. DISPUTE RESOLUTION: Use of the site and K9CU services will be governed by the laws of the province of Alberta. These Terms and Conditions shall be interpreted, construed, enforced, and governed in all aspects in accordance with the exclusive jurisdiction and laws of Alberta. Any suit, cause of action, or legal proceeding arising under or relating to the use of the site, including these Terms and Conditions, shall be in the exclusive jurisdiction and venue of the provincial courts of Alberta

29. PRIVACY POLICY: We only collect and use private information of our clients for internal, K9CU purposes only and do not share client name, contact information, payment, property, or pet ownership information with anyone outside of K9CU. All credit or debit card information collected are encrypted, entered by the customer, and not held by K9CU and done directly through the Intuit Quick books invoice system.

All K9CU rules, including these Website Terms and Conditions, may be amended from time to time without notice.