FAQ's

Does my dog need to be out of the yard when you are cleaning up his poop?

• Yes, it would be much appreciated and will allow for much quicker cleanup.  However, if your dog is friendly and doesn't jump, it would be ok. We do need to meet your pet first however, but the decision will be up to the waste technician.

Yard Access

• We Will under no circumstance enter your home in order to reach your yard, this is a safety issue for all concerned. NO EXCEPTION

Do we need to supply anything for the cleanup?

• No, all supplies are covered by K9 Cleanup.

Do you take it with you?

• Yes, we remove the waste for proper disposal

What areas do you service?

• We service Edmonton, Sherwood Park, St Albert, Beaumont, and Leduc

What is the method of payment required?

• Payment methods accepted are cash, cheque, E-transfers or

         credit card.

NSF cheques are subject to a $50.00 NSF fee.

When is my invoice due?

• All invoices are DUE UPON RECEIPT, unless other arrangements are made.

Are there Late fees?

Yes,

All invoices are due on receipt of invoice. we will provide a 5 day

 grace period. all invoices that have not been paid or arrangements have

 not been made we be caharged a late fee of $1.00 per day. Interest will be

 charged at 2% Monthly and 24 % annum.

All accounts that are 60 days delinquent will have service Suspended, unless arrangements have been made directly with office. All account over 90-days delinquent will be forwarded to collections and be responsible for all service fees.

ALL ACCOUNTS SENT TO COLLECTIONS WILL HAVE A $50.00 SERVICE FEE ADDED.

Does weather play a role in whether you come out and cleanup?

• We are an all-season service and will come out as long as the weather is safe to do so
• *Winter Note (when snowfall exceeds 3 inches over 24hr or over 5 inches in 48hrs, or in cases where temperatures exceed -36C service may be canceled for that week. Service will resume the following scheduled service visit.

Are there any places you won't work in?

• Yes, we do not do under decks or trampolines. We try to get in as far as we can at a reasonable reach or close to the outskirts of the decking or skirt.

Health Concerns

• There are several very common diseases that can be transmitted to dogs and people through poop. Your dog can contract through infected feces. Also, roundworms, hookworms, salmonella, giardia and E coli are very common, and all these diseases are very serious. We strongly believe that every effort should be made by pet owners/or a service such as ourselves to keep pets and family away from potentially infected feces. Professional Grade Sanitizer is available at customer request.