K9 Cleanup Inc. FAQ
Does my dog need to be out of the yard during cleanup?
Yes, it’s preferred for quicker service. Friendly, non-jumping dogs are okay if pre-approved by the technician.
Yard Access
We will not enter your home to access the yard. This is non-negotiable for safety reasons.
Sanitizer
Sanitizer is used only when the temperature is above +15°C.
Do I need to provide supplies?
No, we bring all necessary supplies.
Do you remove the waste?
Yes, all waste is properly disposed of off-site.
What areas do you service?
Edmonton, Sherwood Park, St. Albert, Beaumont, and Leduc.
What payment methods do you accept?
Cash, cheque, E-transfer, and credit card. NSF cheques incur a $50 fee.
When is my invoice due?
Payment is due upon receipt unless other arrangements are made.
Are there late fees?
Yes, after a 5-day grace period, late payments incur a $1/day fee, plus 2% monthly interest. Accounts over 60 days delinquent will have services suspended; accounts over 90 days will be sent to collections with a $50 service fee.
Does weather affect service?
We operate year-round but may cancel if snowfall exceeds 3 inches in 24 hours or 5 inches in 48 hours, or if temperatures drop below -36°C. Service resumes the following visit.
Are there areas you won’t work in?
Yes, we do not work under decks, trampolines, or other inaccessible areas.
Health Concerns
Dog waste can transmit diseases like roundworms, hookworms, salmonella, giardia, and E. coli. To reduce risks, we offer Professional Grade Sanitizer upon request for added safety.
If you have further questions, feel free to reach out!
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K9 Cleanup Inc. (K9CU) Service Agreement
Last updated: March 14, 2026
1) Who we are
K9 Cleanup Inc (“K9 Cleanup,” “we,” “us”) provides residential and select commercial
yard services including dog waste removal, lawn care, and snow removal in Edmonton,
Beaumont, Leduc, Spruce Grove, Sherwood Park, Fort Saskatchewan, and St. Albert (the
“Service Area”).
2) Scheduling & access
• Service days/times: Service is performed during our operating hours and on the route
day for your area. Exact arrival times are not guaranteed. • Access required: You agree to provide safe access to the service area (e.g., unlocked
gates, clear pathways, and any entry instructions). • Pets: Dogs must be secured indoors or away from the work area during service.
3) Weather & safety delays
For safety, service may be delayed, modified, or paused due to severe weather,
extreme temperatures, road closures, unsafe site conditions, or other events outside
our control.
4) Service standards (what to expect)
• We aim to provide thorough, professional service. • Dog waste removal: We remove visible dog waste from accessible areas. Some waste
may be missed due to snow/ice cover, tall grass, debris, poor lighting, or blocked
access. • Lawn care & snow removal: Results can vary based on weather, site conditions, and
property layout.
5) Customer responsibilities
You agree to: - Keep the yard reasonably free of hazards (e.g., broken glass, needles,
aggressive animals, unsafe structures). - Mark or disclose hidden hazards (e.g.,
sprinkler heads, low-voltage wires, fragile edging). - Promptly notify us of any concerns
(especially a missed area) so we can address it.
6) Pricing, billing & payment
• Pricing is based on the service selected (and for dog waste removal, typically the
number of dogs). • Invoices are due as stated on the invoice. • Past-due accounts may have service paused until the balance is paid.
7) Cancellations & changes
• Dog waste removal & lawn care: You may cancel at any time. Please provide at least
24 hours’ notice to avoid being charged for a scheduled visit that is already routed. • Snow removal (seasonal): Snow removal runs November–April 1 and is billed
monthly.
• If cancelled before service starts for the season, a $35 cancellation fee applies. • If cancelled after service has started for the season, a $179 cancellation fee
applies.
8) Service issues & rework
If you believe an area was missed or service was not completed as expected, contact us
within 48 hours of the visit. We’ll review and, when appropriate, schedule a return visit
or other reasonable remedy.
9) Property damage
We take care while working. If you believe we caused damage, notify us within 48 hours
and provide photos. Our responsibility is limited to direct damage caused by our team,
excluding normal wear and tear or pre-existing issues.
10) Health, waste handling & disposal
Dog waste is bagged and disposed of in accordance with local guidelines (including
disposal at the city eco centre, where applicable).
11) Liability limits
To the fullest extent permitted by law, K9 Cleanup is not liable for indirect or
consequential losses (e.g., lost profits, loss of use). Our total liability for a claim is
limited to the amount paid for the specific service visit giving rise to the claim.
12) Communication
You agree that we may contact you by phone, text, or email regarding scheduling,
service updates, billing, and important notices.
13) Changes to these terms
We may update these Terms & Conditions from time to time. The most current version
applies to future services after it is provided or posted.
14) Questions
Questions or concerns: info@k9cleanup.biz
