Legal Notice
Privacy Policy
Effective Date: [Insert Date]
At K9 Cleanup Inc., your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information in compliance with applicable laws.
1. Data Controller
The data controller responsible for your personal information is:
Chris Nelson
K9 Cleanup Inc.
Edmonton, Alberta, Canada
Email: info@k9cleanup.biz
Phone: 587-838-7667
2. Information We Collect
We may collect the following types of information:
- Personal Information: Such as your name, address, phone number, and email, to provide and communicate about our services.
- Payment Information: Securely collected via third-party payment processors; we do not store your credit or debit card details.
- Service Details: Information related to your property and pet(s) to tailor our services to your needs.
- Communication & Usage Information (if applicable): Emails, texts, and messages you send us, and basic website usage data (such as pages visited and form submissions) to help us improve our services.
3. How We Use Your Information
We use the information collected for the following purposes:
- To provide and improve our services.
- To communicate with you regarding appointments, schedule changes, “on the way” notifications, billing, or other service updates.
- To send you optional marketing communications about promotions, bundles, and new or related services. You can opt out of marketing messages at any time by using the unsubscribe link in our emails or by contacting us. Opting out of marketing will not affect our ability to send you essential service messages (such as invoices or “on the way” texts).
- To process payments securely.
- To comply with legal obligations or resolve disputes.
4. Information Sharing
We do not sell, trade, or share your personal information with third parties except:
- Service Providers: Trusted third parties that assist in our operations (e.g., payment processors, scheduling and invoicing software, email or SMS providers, website hosting). These providers are only allowed to use your information as needed to perform services for us.
- Legal Requirements: When disclosure is necessary to comply with legal obligations, respond to lawful requests, or enforce our terms and protect our rights, property, or safety.
5. Data Protection
We take reasonable precautions to protect your personal information, including:
- Secure handling of sensitive data and use of reputable third-party payment processors.
- Technical and organizational measures designed to prevent unauthorized access, alteration, or disclosure.
- Regular updates to our systems and processes to maintain security.
However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6. Your Choices and Rights
You may request to:
- Access or update your personal information.
- Opt out of non-essential marketing communications at any time.
- Request deletion of your data, subject to legal and contractual obligations (for example, records we must keep for tax or accounting purposes).
To exercise these rights, please contact us at info@k9cleanup.biz or 587-838-7667.
7. Retention Policy
We retain personal information only as long as necessary for business purposes, to provide services to you, or as required by law. When your information is no longer needed, we will delete or anonymize it in a secure manner where reasonably possible.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and we encourage you to review the policy regularly. The “Effective Date” at the top indicates when the latest version took effect.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
K9 Cleanup Inc.
Email: info@k9cleanup.biz
Phone: 587-838-7667
Your trust is our priority, and we are committed to safeguarding your personal information.