FAQ's

Does my dog need to be out of the yard when you are cleaning up his poop?

Yes, it would be much appreciated and will allow for much quicker cleanup.  However, if your dog is friendly and doesn't jump, it would be ok. We do need to meet your pet first however, but the decision will be up to the waste technician.

Yard Access

We Will under no circumstance enter your home in order to reach your yard, this is a safety issue for all concerned. NO EXCEPTION

SANITIZER

it must be a minimum temperature of +15 degrees outside.

Do we need to supply anything for the cleanup?

No, all supplies are covered by K9 Cleanup.

Do you take it with you?

Yes, we remove the waste for proper disposal

What areas do you service?

We service Edmonton, Sherwood Park, St Albert, Beaumont, and Leduc

What is the method of payment required?

Payment methods accepted are cash, cheque, E-transfers or credit card.

NSF cheques are subject to a $50.00 NSF fee.

when is my invoice due?

All invoices are DUE UPON RECEIPT, unless other arrangements are made.

Are there Late fees?

Yes,

All invoices are due on receipt of invoice. we will provide a 5 day

 grace period. all invoices that have not been paid or arrangements have

 not been made we be charged a late fee of $1.00 per day. Interest will be

 charged at 2% Monthly and 24 % annum.

All accounts that are 60 days delinquent will have service Suspended, unless arrangements have been made directly with office. All account over 90-days delinquent will be forwarded to collections and be responsible for all service fees.

ALL ACCOUNTS SENT TO COLLECTIONS WILL HAVE A $50.00 SERVICE FEE ADDED.

Does weather play a role in whether you come out and cleanup?

We are committed to providing our services throughout all seasons, as long as weather conditions allow for safe operations.

*Winter Note: In cases where snowfall exceeds 3 inches over a 24-hour period or over 5 inches in 48 hours, or when temperatures drop below -36 degrees Celsius, it may be necessary to cancel the service for that particular week. Rest assured that the service will resume as scheduled during the following visit. Our priority is the safety of our team and clients, and we appreciate your understanding in such situations.

Are there any places you won't work in?

Yes, we do not do under decks or trampolines. We try to get in as far as we can at a reasonable reach or close to the outskirts of the decking or skirt.

Health Concerns

It is crucial to be aware that various diseases can be transmitted to both dogs and humans through contact with contaminated feces. Your dog is at risk of contracting such diseases if exposed to infected waste. Common examples include roundworms, hookworms, salmonella, giardia, and E. coli, all of which pose serious health risks.

At our service, we firmly believe that every pet owner, or a professional service like ours, should make every effort to keep pets and family members away from potentially contaminated feces. To further enhance the safety and sanitation of your environment, we offer Professional Grade Sanitizer upon customer request. This added measure can provide an extra layer of protection against harmful pathogens, ensuring the well-being of both your beloved pets and your family.